These are the terms you agree to when you order from The Medina Spice Co. They are meant to be readable, not clever.
Who you are buying from
The Medina Spice Co., Chauffeurs Cottage, Hindon Road, East Knoyle, Wiltshire SP3 6AA, United Kingdom. Email hello@medinaspice.com. These terms are governed by the law of England and Wales.
Placing an order
Adding something to your basket is not an order, and our confirmation email is not our acceptance. A contract is formed when we email you to say your order has been dispatched. If we cannot fulfil an order — because something has sold out, or because we have made a pricing mistake — we will tell you and refund you in full.
We sell to customers in the United Kingdom only.
Prices and payment
Prices are in pounds sterling and shown on the product pages. We are not currently VAT registered, so no VAT is charged; culinary spices are zero-rated food in any case. Delivery is a flat £3.95 per order to any UK address, added at checkout before you pay.
Payment is taken at checkout through our payment provider. We never see or store your full card details.
Delivery
We pack by hand and post by Royal Mail, usually within two working days. Delivery times are Royal Mail’s, not ours, and we cannot guarantee a date. If your parcel has not arrived within 10 working days, email us and we will chase or replace it.
Our spices
Every tin holds 70g net of ground spice. Colour, aroma and strength vary a little between batches — that is what happens when spice is bought whole from a souk and ground in small quantities rather than blended to a standard. Store the tin closed, cool and out of direct sunlight, and use it well before the best-before date printed on the base.
Allergens: our spices are packed by hand in a kitchen that also handles other spices, nuts, sesame and cereals containing gluten. We cannot guarantee the absence of cross-contamination. If you have a serious allergy, please email us before ordering.
The Refill Club
The Refill Club is a rolling subscription. You choose the tins and how often you want them, we charge your card automatically each cycle, and you can cancel at any time with no notice and no fee. Full details — pricing, billing dates, how to change or cancel — are in the Refill Club terms, which form part of these terms.
Cancelling and returns
Your 14-day right to change your mind, and what happens if something is wrong with your order, are set out in our Returns & refunds policy.
Your data
What we collect and what we do with it is in our Privacy policy.
If something goes wrong
Email hello@medinaspice.com and we will reply within two working days. We would much rather sort a problem out directly than have you complain elsewhere. Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Last updated: 26 July 2026.