We want you to enjoy what you ordered. If something is wrong with it, or you simply change your mind, here is exactly where you stand.
Changing your mind
You have 14 days from the day your parcel arrives to tell us you want to cancel, and a further 14 days to send the goods back. You do not have to give a reason. Email hello@medinaspice.com and we will tell you where to send them.
There is one exception, and it is a food-hygiene one: we cannot accept a tin back once its seal has been broken. Unopened, sealed tins are fine. This is the standard exemption for sealed goods that are not suitable for return for health protection or hygiene reasons.
Return postage is yours to pay unless the goods were faulty or we sent the wrong thing. Please get a proof of postage — until the parcel reaches us it is your responsibility.
If something is wrong with your order
If a tin arrives damaged, leaking, past its best-before date, or is simply not what you ordered, tell us within 30 days and we will replace it or refund it in full, including what you paid for delivery. We will also cover the cost of sending it back. A photo emailed to hello@medinaspice.com usually saves everyone a trip to the post office.
Refunds
We refund to the payment method you used, within 14 days of receiving the goods back (or of you proving you have sent them). If you cancel the whole order we refund the standard delivery charge too. If you keep part of the order, we refund the goods only.
Refill Club boxes
A Refill Club box is treated exactly like any other order once it has been sent. Cancelling your subscription is separate and immediate — see the Refill Club terms. Cancelling stops future boxes; it does not refund one already on its way.
Getting in touch
The Medina Spice Co., Chauffeurs Cottage, Hindon Road, East Knoyle, Wiltshire SP3 6AA, United Kingdom · hello@medinaspice.com
Nothing here affects your statutory rights under the Consumer Rights Act 2015.